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Returns & Exchanges


Returns are accepted on compatible and remanufactured items for up to 12 months from the date of purchase subject to conditions listed below. No returns will be accepted after 12 months. Please do not ship any products back until your Return Merchandise Authorization (RMA) is approved (you will receive a confirmation email). To obtain an RMA, please contact our customer service. The RMA is valid for 30 calendar days from the date of issue. Please return your package promptly to ensure timely refunds or replacements.

You may return any item(s) that you have purchased from Inksco.com to the Inksco Shipping Department address on your original shipping package(s).

If you are returning any item(s) that are less than 75% full as defective, unfortunately we will not be able to fulfill your request for a refund.

Refund Policy

Please include a copy of your invoice you received when you received your order. If you don’t have the invoice, please include a note with your order number, the name on the order, the address the order was shipped to, the email address used for the order and a phone number to contact you if needed. If any replacement item(s) were sent out to you, a refund will not be issued unless the original item(s) and the replacement item(s) are returned within our warranty. If the item(s) returned meet the requirements, your refund will be issued by the same method of payment you used to purchase the item(s) less $3.99 shipping and handling cost for Free Shipping (regular mail) or less original shipping and handling cost if original shipping is charged. That means we do not refund shipping cost. Your request was made after the first 90 days of your purchase, it would then be refunded by check.

Return Shipping Cost

In order to keep our prices low and competitive, we are unable to issue a refund for any return postage except for the customers we approved to send a prepaid return label. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

Replacement Policy

If we replace any item(s) within our normal warranty period, we will send a prepaid return label/stamps to you with replacement package for you to return the item(s) we replace for you for reason of defective, damaged or wrong deliveries. After you receive replacement package, just use the return label to ship back the item(s). We would require you to return the original item(s). You are responsible for the drop off of the return item(s) at the shipping carrier location. We reserve the right to debit your account if we do not receive the original item(s) back within 30 mailing days of the ship date of the replacement. If we debit your account and you then return the original item(s) we will promptly credit your account for the additional amount debited, only if the original item(s) is returned within the normal warranty and meets all of the specific requirements listed on our website.

However, for any replacement shipping to outside of USA customers, unfortunately we will not be able to provide any return label for returning original item(s) due to issues beyond our control. We apologize for any inconvenience this may cause. You will need to send back the original item(s) to our address listed above on this page within the time frame specified under our replacement policy. You may call our customer service for more information if needed.

Return Policy for Exchanges

If you would like an exchange, the item(s) returned will need to be unopened/unused and within warranty. You will also need to include the model of your printer, the part number(s) and the quantity of the item(s) that you would like to receive. If there is a difference in the cost and the original order was paid by a check or money order, please send a check or money order for the difference. If your original order was paid by credit card please include the credit card number, expiration date and your authorization to charge your credit card the difference. If the difference indicates that we owe you a credit, which will be credited in the same method of your original payment. Please note that the exchange process is longer than the refund process and may take up to five business days to complete.

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Testimonials

  • I have recently gone back to college so a ready and able printer for papers and projects is a must! When I run out of ink, Inksco makes the switch so quick and easy! The quality of my printer cartridges has been great, and when I have any questions or issues, the Inksco staff really takes care of me.-- Susan P. 11/18/2014
  • We have regularly used the services of Inksco and are completely satisfied with the quality of their products, and their outstanding customer service.-- John W. 12/06/2014
  • Glad I took a chance and ordered two of these printer toners from Inksco. Already delivered in perfect packaging, already ran the 290+ pages print job I needed today, just fine from first page to last on my cheap copy paper. All that under $60, which was way less than the prices in store, and Inksco delivered all these to me for free!-- Jay T. 01/19/2015
  • Installed just like an OEM toner in my Brother HL-2140. Print quality (to the naked eye) is as good as the OEM toner. Inksco provided perfect order packaging and customer service. I got my order within 3 days under their free shipping program! I will definitely purhcase from Inksco again.-- Chris D. 02/07/2015
  • I know it's certainly not all that exciting to be researching a toner cartridge. But for the price of these, you better be sure it's worth it! Inksco provides incredibly solid products. They are reliable and produce fantastic results right up till the last drop of toner is gone. It's really a good deal, and I will continue to use Inksco for my small business printing needs. They know what they are doing and deliver really fast.-- Ray H. 03/11/2015